A memorial page is a gentle digital space to honor someone (or a beloved pet) through a name, story, photos, and tributes. You can choose Public, Private (link-only), or Invite-only access.

Yes. When you create a memorial you can choose:

• Public: searchable and shareable
• Private: accessible only via the link
• Invite-only: extra control for sharing within a small group

Most memorial pages are published within 24 hours. If something needs clarification (missing info, file issue), we’ll email you.

Yes. For Premium/Family plans we can enable multiple contributors. For Free pages, you can still collect tributes and send them to us to publish.

Lamps are symbolic offerings for cultural remembrance. You choose a duration (e.g., 1 / 3 / 7 / 15 days), submit a dedication name/message, then proceed to checkout.

A dedication is a written intention (name + message) submitted for remembrance. Some users submit dedications for observance days (e.g., Qingming, Ullambana) or for living blessings (health, peace).

No. QiYuan provides cultural remembrance and mindfulness services only. We do not claim spiritual efficacy, miracles, or guaranteed outcomes.

Where photography is permitted, we may provide a photo or screenshot. Where not permitted, we provide written confirmation and/or a PDF record depending on the service.

Go to Practices or Temple Offerings, choose an option, fill in the dedication details, then proceed to checkout. The details are stored as line-item properties in your order.

If your request hasn’t been fulfilled yet, we can usually adjust names/messages. Please contact support as soon as possible with your order number.

If a service has not started/been fulfilled, we can typically help. If it has already been fulfilled, refunds may be limited. Please contact support and we’ll review case-by-case.

We do not sell personal data. We use your information to deliver your page, fulfill orders, and provide support. For sensitive memorials, consider using Private/Invite-only mode.

We may remove content that violates basic safety standards (hate, harassment, explicit abuse, illegal content). If you see an issue, contact support with the page link.

Try refreshing, then try a different browser or private window. If it’s still blank, message support with the page URL and a screenshot.

That usually means the option is temporarily unavailable in Shopify. Please choose another option or contact support and we’ll fix the listing.

Check spam/junk, then wait up to 24 hours. If you still don’t see it, contact support with the email you used and the honoree name.