Answers, in plain English.

A memorial page is a gentle digital space to honor someone (or a beloved pet) through a name, story, photos, and tributes. You can choose Public, Private (link-only), or Invite-only access.

Yes. When you create a memorial you can choose:

• Public: searchable and shareable
• Private: accessible only via the link
• Invite-only: extra control for sharing within a small group

Your memorial page will be reviewed and go live within 24 hours of submission. If something needs clarification (such as missing information or a file issue), we’ll email you.

Yes. On eligible plans we can enable Family Contributors so loved ones can upload photos and leave tributes, with page owner controls. For Free pages, you can still collect tributes and send them to us for publishing.

Yes. Minor text and image edits are free for 48 hours after your page goes live. After that, we can still help — just contact Support with your page link and the requested changes.

Lamps are symbolic offerings for cultural remembrance. You choose a duration (for example, 1 / 3 / 7 / 15 days), submit a dedication name or message, then proceed to checkout.

A dedication is a written intention (name + message) submitted for remembrance. Some users submit dedications for observance days (such as Qingming or Ullambana) or for living blessings like health and peace.

No. QiYuan provides cultural remembrance and mindfulness-oriented services only. We do not claim spiritual efficacy, miracles, or guaranteed outcomes.

You will receive photo or PDF documentation within 48 hours after service fulfillment at the venue. Where photography is prohibited, we provide an official receipt or written confirmation instead.

Go to Practices, choose an option, fill in the dedication details, then proceed to checkout. The submitted details are stored with your order for fulfillment.

If your request has not yet been fulfilled, we can usually adjust names or messages. Please contact support as soon as possible with your order number.

If a service has not started or been fulfilled, we can typically help. If it has already been fulfilled, refunds may be limited. Please contact support and we’ll review the request case by case.

We do not sell personal data. We use your information to deliver your memorial page, fulfill orders, and provide support. For sensitive memorials, consider using Private or Invite-only mode.

We may remove content that violates basic safety standards, including hate, harassment, explicit abuse, or illegal content. If you see an issue, contact support with the page link.

Try refreshing the page, then try a different browser or a private window. If it is still blank, contact support with the page URL and a screenshot.

That usually means the option is temporarily unavailable in Shopify. Please choose another option or contact support and we’ll fix the listing as soon as possible.

Check your spam or junk folder, then wait up to 24 hours. If you still don’t see anything, contact support with the email address you used and the honoree name.