Tech Support & Help Center
Welcome to the Help Center — we’re here to make your experience smooth and worry-free.
FAQs
Common questions and quick fixes.
Refund Policy
When refunds apply and how to request.
Delivery Policy
Digital delivery timing and access.
How It Works
Create, review, and publish a memorial.
1) Contact Support
- Email (Support): support@qiyuanmemorial.com
- Business / Partnerships: contact@qiyuanmemorial.com
- Hours: Mon–Fri, 9:00–18:00 (CST)
- Typical response: within 24 hours
2) What to Include in Your Request
- Order number and checkout email
- Memorial page URL (if already published)
- Issue description + screenshots (if possible)
- Your preferred outcome (edit, resend link, refund eligibility check, etc.)
3) Quick Troubleshooting
- Didn’t receive emails? Check spam/junk and whitelist @qiyuanmemorial.com. Then request a resend.
-
Can’t open the memorial link? Try Incognito/Private window or add
?v=1to the URL to refresh cache. - Edits needed? Minor text/image fixes are free within a reasonable period after publishing.
- Payment duplicated? We’ll verify and refund any duplicate charges in full.
4) Service Scope
- Digital memorial pages and add-ons (no physical shipping)
- Visibility: public, unlisted, or private/invite-only (depending on plan)
- Optional rush publishing—subject to availability
5) Data & Privacy
- We use your information solely to deliver and maintain your memorial services.
- For details, see our Privacy Policy.
Need one-on-one help? Email support@qiyuanmemorial.com with your order number — we’ll take care of it.
Last updated: September 2025
