Privacy policy

This Privacy Policy explains how Qiyuan Memorial (“we”, “us”, “our”) collects, uses, and protects your information when you visit our website and use our digital memorial services.

1) What We Collect

• Account & Order Info: name, email, billing details, order history.
• Memorial Content: text, images, audio/video, and display preferences that you submit.
• Technical Data: IP address, device/browser type, pages viewed, timestamps, approximate location.
• Cookies: small files used for core functionality (cart, login), analytics, and performance.

2) How We Use Your Information

• Provide, publish, and maintain digital memorial pages and related add-ons.
• Process payments, send confirmations, and deliver page URLs.
• Respond to support requests and perform necessary service updates.
• Improve site performance, security, and user experience (aggregate analytics).
• Comply with legal obligations and enforce our Terms of Service.

3) Legal Bases (where applicable)

• Contract: to provide purchased services.
• Legitimate interests: site security, service improvement, basic analytics.
• Consent: optional cookies/marketing (where required); you can withdraw at any time.
• Legal obligation: record-keeping and compliance.

4) Cookies & Analytics

• Essential cookies keep the site working (e.g., cart, login, checkout).
• Analytics cookies help us understand traffic and fix issues (e.g., page load, errors).
• You can manage cookies via your browser settings. Where required by law, we’ll show a consent banner with controls.

5) Sharing & Third Parties

• Processors: trusted vendors (e.g., hosting, payment, analytics) process data on our behalf under contracts.
• Legal reasons: we may disclose information to comply with law, protect rights, or prevent abuse.
• We do not sell your personal information.

6) Data Retention

• Order and account records: kept as long as necessary for service delivery and legal requirements.
• Memorial content: retained while the page is active; you may request edits or removal (see Section 9).

7) Security

• We use industry-standard safeguards and limit access to authorized personnel.
• No method of transmission or storage is 100% secure; please use strong, unique passwords.

8) International Transfers

Your data may be processed in countries other than your own. We take steps to ensure appropriate protections consistent with applicable laws.

9) Your Rights

• Access, correction, deletion, or portability of your personal data (subject to legal limits).
• Object to or restrict certain processing; withdraw consent where processing is based on consent.
• To exercise rights, contact us at support@qiyuanmemorial.com. We may need to verify your identity.

10) Children

Our services are intended for general audiences. If we learn we collected personal data from a child without verifiable consent, we will delete it.

11) Links to Other Sites

Our site may contain links to third-party websites. Their privacy practices are governed by their own policies.

12) Updates to This Policy

We may update this Policy from time to time. The “Last updated” date below indicates the current version.

13) Contact Us

Last updated: September 2025