Privacy Policy
This Privacy Policy explains how Qiyuan Memorial ("we", "us", "our") collects, uses, and protects your information when you visit our website and use our digital memorial services. Your privacy matters to us — especially for a service built around memory and care.
Last updated: February 2026
1. What We Collect
- Account & Order Info: name, email, payment status, billing/shipping details (if applicable), and order history
- Memorial Content: text, photos, audio/video, tributes, dedications, and display/privacy preferences you submit
- Communications: messages you send to support and any information you choose to share during support requests
- Technical Data: IP address, device/browser type, pages viewed, timestamps, and approximate location derived from IP
- Cookies: small files used for essential site functions (login, cart, checkout), analytics, and performance
2. How We Use Your Information
- Provide, publish, and maintain digital memorial pages and related offerings
- Process payments, send confirmations, and deliver page URLs or service updates
- Enable features you request (e.g., privacy settings, invited contributors, tributes)
- Respond to support requests and troubleshoot issues
- Improve site performance, security, and user experience using aggregated analytics
- Comply with legal obligations and enforce our Terms of Service
3. Legal Bases (Where Applicable)
- Contract: to provide purchased services and requested features
- Legitimate interests: site security, fraud prevention, service improvement, and basic analytics
- Consent: optional cookies and marketing where required; you may withdraw consent at any time
- Legal obligation: record-keeping and compliance with applicable laws
4. Memorial Page Visibility & Sharing
You control who can see your memorial page. We offer three privacy levels:
Public
Accessible to anyone. May appear in search engines and our public gallery.
Private (Link-Only)
Only people with the direct link can view. Not listed or indexed.
Invite-Only
Access restricted to approved email addresses only.
You can change the privacy level at any time. You are responsible for any links you share and for managing invited contributors. For Private pages, we cannot guarantee that third parties won't crawl or share links you've distributed.
5. Cookies & Analytics
- Essential cookies keep the site working (e.g., login, cart, checkout) — these cannot be disabled
- Analytics cookies help us understand traffic and fix issues (e.g., page load times, errors)
You can manage cookies via your browser settings. Where required by law, we will show a consent banner with controls.
6. Sharing & Third Parties
- Service providers: trusted vendors (e.g., hosting, payment processing, analytics) process data on our behalf under contractual safeguards
- Legal reasons: we may disclose information to comply with law, protect rights, investigate abuse, or respond to lawful requests
We do not sell your personal information. Ever. To anyone. Under any circumstances.
7. Data Retention
- Account & order records: retained as necessary to provide services, maintain business records, and comply with legal requirements
- Memorial content: retained while the memorial page is active or as needed to provide the services you requested
- Support communications: retained for a reasonable period to address requests and improve support quality
- Service documentation (photos, confirmations): stored for 7–30 days for verification, then deleted upon request
8. Security
We use reasonable, industry-standard safeguards and limit access to authorized personnel. Our website uses SSL encryption for all connections.
No method of transmission or storage is 100% secure. Please use strong, unique passwords and protect your account credentials.
9. International Transfers
Your data may be processed in countries other than your own. Where required, we take steps to ensure appropriate protections consistent with applicable laws.
Qiyuan serves families across North America, Europe, and Southeast Asia. We are committed to respecting privacy standards in all regions where our users are located.
10. Your Rights
Depending on your location, you may have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data (subject to legal limits)
- Request portability of your data in a structured format
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
To exercise any of these rights, contact us at support@qiyuanmemorial.com. We may need to verify your identity before processing your request.
11. Children
Our services are intended for general audiences and are not directed to children under 13 (or the applicable age in your jurisdiction). If we learn we collected personal data from a child without verifiable parental consent, we will delete it promptly.
12. Links to Other Sites
Our site may contain links to third-party websites. Their privacy practices are governed by their own policies, and we are not responsible for their content or practices. We encourage you to review their privacy policies before providing any personal information.
13. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The "Last updated" date at the top of this page indicates the current version.
For significant changes, we will make reasonable efforts to notify you (e.g., via email or a notice on our website).
14. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please reach out:
- Support: support@qiyuanmemorial.com
- Business: contact@qiyuanmemorial.com
- WhatsApp: +86 1391 802 0653
